Refund Policy

1. General Refund Policy

The vast majority of digital products available on our marketplace are delivered instantly upon payment confirmation. Due to the inherent nature of digital goods, software, and downloadable assets, refunds may not always be available after a successful delivery. Every product listed may carry its own distinct refund eligibility based on the seller's terms.

3. Eligible Refund Situations

While refunds are evaluated on a case-by-case basis, situations that generally qualify for a refund review include:

• Non-Delivery: The product or digital asset was never delivered or made accessible to your account.
• Wrong Product: You received a product entirely different from what was advertised or purchased.
• Duplicate Payment: You were mistakenly charged multiple times for a single order.
• Critical Technical Issue: The product cannot be accessed, installed, or used due to a verified, unresolvable technical flaw within the product itself.

Every refund request is reviewed individually to ensure a fair outcome for both the customer and the seller.

4. Non-Refundable Situations

Refund requests will generally be denied in the following circumstances:

• Change of mind: You decided you no longer want the product after the purchase was completed.
• Purchased by mistake: You accidentally ordered the item and the digital files have already been accessed or delivered.
• Incompatibility: You cannot use the product due to an incompatible device or software environment that was clearly mentioned in the product's requirements.
• Failure to read: You did not read the product description or technical specifications prior to buying.
• No longer needed: You completed your project and simply no longer require the product.

5. Replacement & Support

Before issuing a full refund, HUB by HEYARUN or the respective seller will typically attempt to resolve your issue first. This means we may offer assistance by providing activation help, replacing corrupted files, fixing download links, or offering direct technical support to ensure the product functions as intended.

6. Refund Request Process

If you believe your situation qualifies for a refund, please reach out to our support team. To help us process your request efficiently, you must provide:

• Your exact Order Number
• The Product Name
• A clear and detailed reason for the request
• Any supporting screenshots or evidence of technical errors, if applicable

Once submitted, your refund request will be carefully reviewed by our support and resolution team.

7. Refund Processing Time

If your refund request is officially approved, the funds will be reversed to your original payment method. The processing time required for the funds to reflect in your account depends entirely on your payment provider, banking system, and geographical location. We cannot guarantee a fixed number of days for the bank to process the transaction.

8. Third-Party Products

Please be aware: Many products available on the marketplace are provided by independent sellers, creators, or third-party providers. Refund eligibility for such products may differ significantly based on that specific seller's own refund policy. Customers are strongly encouraged to verify the individual refund terms located on the product page before finalizing a purchase.

9. Contact Us

If you have any further questions or need assistance initiating a refund request, please do not hesitate to reach out to our customer support team. We are here to help ensure a fair resolution.

Email: support@example.com