Contact Us
Our team is available to help with product inquiries, order support, technical issues, seller questions, and general assistance. We are here to ensure your experience is completely seamless.
Get in Touch
We provide multiple support channels to ensure you receive the exact assistance you need as quickly as possible. Please review the categories below and choose the contact method that best matches your inquiry for a faster resolution.
Support Categories
Order Support
Help with recent purchases, missing downloads, payment confirmation, and digital product delivery issues.
Email: support@example.com
Technical Support
Assistance with software activation, license keys, installation guides, and advanced troubleshooting.
Email: support@example.com
Seller Support
Questions related to opening a seller account, listing your products, payout schedules, and store management.
Email: support@example.com
Business Enquiries
Proposals for partnerships, brand collaborations, bulk enterprise purchases, and custom digital solutions.
Email: business@example.com
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Please note that response times may vary on Sundays and public holidays.
Response Time
Our typical response time is within 24 hours during standard business hours. Priority order-related issues and urgent delivery problems are escalated and handled as quickly as possible.
Before Contacting Us
To help us resolve your issue efficiently, please include the following details in your message:
- Include your order number: This allows us to instantly locate your purchase.
- Describe the issue clearly: Provide as much context as possible.
- Attach screenshots if needed: Visual evidence helps us diagnose technical issues faster.
- Mention the product name: Ensure we know exactly which tool or asset you are referring to.
- Use the email associated with your purchase: This verifies your identity and speeds up the process.
Frequently Asked Questions
How do I download my purchase?
Once your payment is confirmed, you will instantly receive a download link on the order confirmation page. A backup link will also be sent immediately to your registered email address.
How do I activate software?
If your purchase requires activation, the license key and detailed installation instructions will be provided directly in your delivery email and within your account dashboard.
Can I request a refund?
Due to the irreversible nature of digital goods, refunds are generally only issued if the product is proven to be defective or significantly different from its description.
How do I become a seller?
If you create premium digital assets, you can apply to become a seller by reaching out to our Seller Support team with a portfolio of your work. We carefully vet all applications to maintain marketplace quality.
We are here for you
Thank you for choosing HUB by HEYARUN as your trusted digital marketplace. We value your business and highly encourage you to reach out whenever you need assistance—our dedicated team is always ready to help.
Still have questions?
Our support team is here to help you out.